Program Assistant

About the Position

The Program Assistant will ensure that Na’aleh’s programs and internal operations are efficient and effective, enabling us to serve individuals and the community at our greatest capacity. The Program Assistant will support the organization’s day-to-day financial, administrative, and programmatic operations and be an integral member of our highly collaborative team (consisting of five other full and part-time professionals). They will manage our new database (NeonCRM), will facilitate all financial transactions with The Associated finance department, coordinate and support the implementation of programming, oversee the office, and provide administrative support as needed. The Program Assistant will be supervised by the Program Manager. The work is hybrid, working in the office at least two days a week, as well as when needed to support programs.

Responsibilities

Be our Resident Database Guru
• Oversee management of member and participant records in our NeonCRM database.
• Create and maintain event registration pages through Neon CRM.
• Develop periodic reports from NeonCRM and SurveyMonkey to measure participation and impact among the community and various subgroups.
• Oversee and support professional team’s use of SharePoint.

Manage our Financial Processes
• Liaise with the Associated Finance Department to manage our accounts payable, accounts receivable, and regular financial reporting.
• Manage credit card and other expense-tracking systems.
• Manage and implement annual dues collection from supporting organizations.

Provide High Quality Support for our Programming
• Coordinate all logistical aspects to ensure smooth and efficient scheduling and implementation of programs, including room (or zoom) arrangements, food, and materials.
• Conduct post-program evaluations through Survey Monkey.

Provide Audacious Hospitality
• Create a welcoming experience for people when they come to the office or otherwise.
• Maintain office supplies and equipment in support of our work.
• Provide excellent customer service in a timely manner.

Support Our Professional Team
• Provide administrative support as needed by the other professionals.
• Schedule and take minutes at the Na’aleh Board meetings, as well as other board committee meetings as needed.

Required Experience
• Bachelor degree preferred
• Exemplary track record of administrative work, including financial transactions
• Experience working with NeonCRM or similar customer database
• Experience with MS Office Suite of programs and (ideally) Wordpress
• A minimum of three years of relevant professional experience
• Knowledge of the Baltimore Jewish community useful but not essential

Skills and Qualities
• Passionate about engaging people and providing top-notch customer service to all external and internal stakeholders.
• Excellent at taking initiative – sees beyond the immediate needs and considers what’s coming up in the future.
• Manages one’s time effectively and able to manage multiple requests on a daily basis.
• Detail-oriented and works to ensure excellence.
• Excellent communication skills.
• Loves working as part of a team.
• Brings joy and gratitude to the work we are privileged to do in the world.

Compensation & Benefits
Salary Range: $44,000-$49,000 annually; salary commensurate with experience.

The Associated offers a work environment that supports professional development and collaboration. We offer a comprehensive benefits package, including health insurance, 401(k) employer match, life insurance, Long Term Disability (LTD), Flexible Spending Plan, and a complimentary membership to the Jewish Community Center. We make work/life balance a priority offering generous vacation/sick time and paid parental leave.

PLEASE NOTE: All active full-time, part-time, and temporary staff are required to provide proof of full vaccination (COVID-19) as a condition of employment within The Associated system as of November 15, 2021.

This job ad is not intended to be all-inclusive, but to describe the general nature and level of work to be performed.

The Associated is proud to be an equal opportunity employer. In keeping with our Jewish values, The Associated supports a thriving Baltimore that celebrates diversity and appreciates the unique combination of gender, race, age, religion and ethnicity, sexual orientation, intellectual and physical disabilities, and special qualities that each resident adds to the fabric of life in Baltimore. We welcome everyone interested in our mission to join us. If you require accommodations, please contact us, and we will make every effort to meet your needs.

Application Process
Electronic submissions are preferred